Returns Policy

At Refined Acoustics, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. If you’re not completely satisfied with your purchase, you may be eligible for a return under the conditions outlined below.

1. Return Eligibility

Returns are accepted within 3 days of product delivery. To qualify for a return, the product must be:

• In its original condition, unused, and free from damage.
• Packaged in the original box or packaging with all accessories, manuals, and documentation included.

Products that show signs of use, damage, or are missing original packaging may not be eligible for return.

2. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Custom or personalized items
• Items marked as "Final Sale" at the time of purchase
• Products that have been installed, altered, or modified in any way

If you have questions about whether an item is eligible for return, please contact us before initiating the return.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to us at info@refinedacoustics.net or call +91 99006 03360 within 3 days of delivery. Provide your order number, reason for return, and any relevant photos or details.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions.
3. Return Shipment: Ship the product to the address provided in the return instructions. You are responsible for return shipping costs unless the product was received damaged or defective.

We recommend using a trackable shipping method and retaining proof of shipment, as Refined Acoustics is not responsible for items lost during return transit.

4. Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. This inspection typically takes 3-5 business days. If the item is in acceptable condition, we will process your return.

5. Refunds

Upon approval of your return, a refund will be issued to your original payment method. Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

• Original Shipping Charges: Shipping fees from the original order are non-refundable unless the item was damaged, defective, or incorrect.
• Restocking Fees: A restocking fee may apply for returns of large or bulk orders. This will be communicated during the return authorization process if applicable.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 3 days of delivery. We may ask for photos or documentation to verify the issue. In such cases, we will provide a replacement or full refund, including any shipping costs.

7. Exchanges

We currently do not offer direct exchanges. If you wish to replace a product, please return the original item according to this policy and place a new order on our website.

8. Changes to This Returns Policy

Refined Acoustics reserves the right to update or modify this Returns Policy at any time without prior notice. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or need assistance with a return, please feel free to contact us:

• Website: www.refinedacoustics.net
• Mobile: +91 99006 03360
• Email: info@refinedacoustics.net

Thank you for choosing Refined Acoustics. We are committed to providing quality products and excellent customer support to ensure your satisfaction.